RETURNS, REFUNDS AND EXCHANGES

We have a money back guarantee on non-sale retail garments. As long as we receive the item unused and undamaged, with the original tags in place and within 90 days of purchase you can choose a refund or an exchange. Simply put, all that we ask is that the goods are returned to us in their original condition so that they can be re-sold. If they have been damaged by you, or have been damaged through use, we will not be able to accept their return. See our policy on damaged garments here.

Retail items that are on sale may not be returned, unless they are faulty.

How do I get a refund?

1. Download and Complete This Form. The form ensures we get the information we need to process your refund or exchange.
2. Send the garment and form back to us at:

SCODY ONLINE RETURNS

PO BOX 3911

SOUTH BRISBANE BC QLD 4101

3. Once we receive the garment(s) we will submit the refund for processing with our accounts department.  This will take a few business days from when we receive the garment.

4. We will email you to confirm your refund has been processed

How do exchanges work?

1. Download and Complete This Form. The form ensures we get the information we need to process your refund or exchange.

2. Send the garment and form back to us at:

SCODY ONLINE RETURNS

PO BOX 3911

SOUTH BRISBANE BC QLD 4101

For exchanges from within Australia, make sure to send a stamped self addressed express post pre-paid envelope with the returned goods. For international exchanges, we will contact you once the return is received for payment of the re-delivery charges.

3. Once we receive the garment(s) we will send out your new garment within a few business days. 

4. You will receive an email from our freight system with a tracking number as soon has we have processed the exchange.

Can I come into the Scody Shop?

For returns in Brisbane you can visit our shop at 310 Montague Road; West End; QLD 4101 and we will process the return. If the stock is available we will exchange in store.

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